Here you can find answers to common doubts. If the answer you are looking for isn't in here, please feel free to send a us a message through our contact page.
We will process your order within 2-3 business days. Once your order ships, it will take about 2-4 weeks for your order to arrive, depending on your country.
Due to the situation regarding COVID-19, delivery times may be delayed.
However, this is unpredictable and depends on the local situation regarding COVID-19.
At the moment we offer two shipping methods:
- FREE Secured Shipping: Free
- Secured and Insured Shipping: $9.95
We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us at firstname.lastname@example.org within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.
Refunds will be granted after our refund department has received the product and inspected it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep any receipts.
Please contact us at email@example.com and we will work to correct the problem as soon as possible. Our customer service will answer you within 24 hours
You can track your order on the tracking page using your order number and email.
Please note that because we ship to various destinations we use various delivery services and goods are transferred to local delivery services or postal companies. It is up to the delivery service to update the tracking codes.
Some delivery services may not provide a timely or accurate tracking service at all.